Welcome to Castle Warehouse!

Returns & Refunds


Please note that you are entitled to cancel your purchase under the Distance Selling Regulations if you so wish provided that you exercise your right and notify us no longer than 7 working days after the day on which you receive the Products.  


If Products are received in a damaged condition, please either email enquiries@castlewarehouse.com or telephone us on 01721 720348 no later than 14 days after the Product was received.  The Castle Warehouse (Peebles) Ltd will either replace the item or provide a full refund.  Any delivery costs that arise due to a damaged Product will be borne by the Castle Warehouse (Peebles) Ltd.

Under most circumstances, the Castle Warehouse (Peebles) Ltd will require a damaged Product to be returned to the following address:

The Castle Warehouse (Peebles) Ltd
7-13 Old Town
Scottish Borders
EH45 8HY

The cost to return the Product will be met by the Castle Warehouse (Peebles) Ltd.